If your holiday is due to begin between 12th April and 2nd May we hope you should be able to go ahead as planned. However, please note that during this period you are only permitted to stay in the accommodation with your own household (or household and support bubble) and not as part of a multi-household group.
If we believe your booking may not be possible due to the restrictions, we will contact you via email and ask you to select one of the below options.
Important notes: The options to amend your booking from within your customer account will only be available to customers who made their booking before the First Minister’s announcement on the 1st April.
We would appreciate any guests who are impacted by this announcement to resolve their booking as soon as possible in order to give us the best chance to re-let the property if the booking cannot go ahead.
Option 1: Confirm you can travel
If your booking is for a single household, or single household plus support bubble, your holiday should be able to go ahead as planned within the new restrictions.
We have emailed any bookings where we believe there is a potential of multiple households on a booking and if you received one of these emails we’d appreciate it if you could confirm you are able to travel by logging in to your online customer account and selecting the option to "confirm my party can travel" within the "amend booking" section.
Option 2: Amend your party make-up
If your booking is for multiple households, and therefore does not adhere to the new restrictions, you can choose to amend your party make-up to a single household so that you can still go on your holiday on the intended dates.
If you wish to choose this option, you do not need to let us know how you have amended your party, but please let us know this is what you have done by logging in to your online customer account and selecting the option to "confirm my party can travel" within the "amend booking" section.
Option 3: Transfer your booking to a later date
You will be able to transfer your booking to a later date after the lockdown ends if you wish to do so. Select the transfer option from within your online customer account and follow the instructions on the page.
Our team will process this as quickly as we can and get back to you once this is confirmed.
Option 4: Take a voucher for the full amount you have paid
You can opt to take a voucher for the full amount you have paid. If you wish to do this, please select the option from within your online customer account and the voucher will be credited to your account within 24 hours.
Option 5: Cancel your booking for a full refund
If none of the above options are suitable, you will have the option to cancel your booking and receive a refund for the full amount you have paid. You can do this by selecting the option from within your online customer account.